Terms and Conditions | Edgeducate

These Terms and Conditions apply to all bookings, purchases and participation in any session, program or service provided by The Edgeducation Company Pty Ltd trading as Edgeducate (“Edgeducate”, “we”, “our”, “us”).

In these Terms:

“Participant” means the student attending the session or program.

“Parent” or “Guardian” means the person who makes the booking and accepts these Terms on behalf of the Participant.

“Session” means any class, workshop, tutoring session, seminar, course, program or activity delivered by Edgeducate.

By completing a booking through Eventbrite, the Parent or Guardian acknowledges that they have read, understood and agree to be bound by these Terms.

Use of our services is also subject to our Privacy Policy.

1. Acceptance of Terms

1.1 By booking, purchasing or permitting a child to attend any Edgeducate session or program, the Parent or Guardian agrees to these Terms.

1.2 Where a Participant is under 18 years of age, the Parent or Guardian:

Accepts these Terms on behalf of the Participant
Warrants they have authority to do so
Accepts responsibility for the Participant's conduct

1.3 A binding agreement is formed upon confirmation of booking and successful payment.

2. Bookings and Payment

2.1 All bookings must be made via our authorised booking platform, currently Eventbrite.

2.2 Full payment is required at the time of booking unless a payment plan has been expressly agreed in writing prior to booking.

2.3 Pricing may change at any time prior to booking confirmation. Confirmed bookings will not be affected by subsequent price changes.

2.4 Edgeducate reserves the right to correct obvious pricing or typographical errors and may cancel affected bookings with a full refund.

2.5 New fees may be introduced in future provided they are disclosed prior to booking.

2.6 Website descriptions, promotional materials and verbal statements are provided for general information only and do not form part of the contractual agreement unless expressly confirmed in writing.

3. Entry and Ticket Conditions

3.1 Entry is permitted only to Participants with a valid confirmed booking.

3.2 Tickets:

Permit entry for one Participant only;
Are valid for single use only; and
Must not be shared, transferred, resold or duplicated.

3.3 Tickets are considered used once scanned. Parents or Guardians are responsible for safeguarding access to their booking confirmation. Edgeducate is not responsible for unauthorised use of a ticket where access details have been shared, forwarded or compromised.

3.4 Entry may be refused where payment has been reversed, disputed or cancelled.

4. Payment Disputes and Chargebacks

4.1 If a payment dispute or chargeback is initiated, Edgeducate may suspend the Participant from attending future sessions while the matter is investigated.

4.2 We will make reasonable efforts to contact the parent or guardian to resolve the matter.

4.3 We reserve the right to require resolution of the disputed amount, including any associated chargeback fees incurred, before permitting further enrolment.

5. Cancellations and Refunds

5.1 Single Sessions

Fees are non refundable except as required by law.
No show attendance is not eligible for refund.
Refunds for illness may be granted upon reasonable evidence.

5.2 Multi Week Programs

Withdrawal after commencement does not guarantee a refund.
Partial refunds may be considered at our discretion, subject to Australian Consumer Law.

5.3 Safety Based Termination

Where enrolment is terminated for safety reasons, Edgeducate may issue a refund at its discretion. Decisions will prioritise the safety and wellbeing of participants and staff.

6. Changes to Sessions

6.1 Edgeducate may modify session dates, venues, instructors, format or content where reasonably necessary.

6.2 Sessions may be moved online where reasonably necessary due to circumstances beyond our reasonable control, including public health orders, safety risks or venue inaccessibility.

6.3 Such changes do not constitute cancellation of the service, provided the services are substantially delivered in accordance with Australian Consumer Law.

6.4 To the extent permitted by law, Edgeducate is not liable for any delay or failure to perform its obligations where such delay or failure is caused by events beyond our reasonable control, including but not limited to government restrictions, public health orders, venue closures, natural disasters, power outages or other unforeseen events.

7. Supervision and Collection

7.1 Supervision is provided only during scheduled session times.

7.2 Edgeducate may refuse entry where a Participant arrives excessively late and entry would materially disrupt the session.

7.3 Parents or Guardians must collect Participants promptly.

7.4 Late collection may incur a supervision fee of $250 per hour or part thereof. This fee reflects the additional supervision, staffing, security and administrative costs associated with extended care beyond scheduled session times. Repeated late collection may result in suspension or refusal of future enrolment.

7.5 This is not an extended care service.

8. Participant Conduct

Participants must:

Follow instructor directions
Respect staff and other Participants
Comply with venue rules
Refrain from bullying, harassment or disruptive behaviour

8.1 Cyber Bullying

Cyber bullying is strictly prohibited, whether occurring during or outside sessions, where it impacts Edgeducate Participants or staff.

Edgeducate may suspend or terminate enrolment for such conduct, including where behaviour occurs outside sessions but impacts the safety, wellbeing or reputation of Edgeducate, its staff or participants.

8.2 Devices and Recording

Mobile phones must be silenced.

Recording, photography or audio capture is strictly prohibited without written consent.

Breach of this clause may result in immediate removal from the session and potential termination of enrolment.

8.3 Parent Conduct

Parents or Guardians must behave respectfully. Aggressive or abusive conduct may result in removal from the premises or refusal of future enrolment.

9. Safety and Compliance

9.1 Edgeducate prioritises child safety and operates in accordance with the Victorian Child Safe Standards and applicable child protection legislation.

9.2 All teaching staff and relevant personnel are required to hold a valid Working With Children Check and any other legally required background checks, including police checks where applicable. Edgeducate maintains child safety policies consistent with Victorian Child Safe Standards.

9.3 Edgeducate may request inspection of bags or items where reasonably necessary for safety or venue compliance. Refusal may result in refusal of entry.

9.4 Edgeducate may involve law enforcement or appropriate authorities where conduct poses serious risk or constitutes unlawful behaviour.

9.5 Where required or authorised by law, Edgeducate may disclose relevant information to law enforcement agencies, regulatory bodies or government authorities.

10. Health and Medical Disclosure

10.1 Parents must disclose relevant medical conditions or safety concerns at booking.

10.2 Edgeducate may contact emergency contacts where reasonably necessary for student welfare.

10.3 Students who attend while unwell may be sent home. Refunds may be provided upon reasonable evidence of illness.

10.4 Parents or Guardians warrant that all information provided at booking is accurate and up to date and agree to notify Edgeducate of any changes.

10.5 Edgeducate may rely on the contact details provided and is not responsible for consequences arising from incorrect or outdated information.

11. Property Damage and Personal Belongings

11.1 Parents are financially responsible for damage caused by their child to venue property, equipment or materials.

11.2 Edgeducate is not responsible for loss, theft or damage to personal belongings brought to sessions, whether caused by negligence or otherwise, except where liability cannot be excluded by law.

12. Intellectual Property

12.1 All materials, methods, worksheets, slides and teaching content remain the intellectual property of Edgeducate.

12.2 Unauthorised copying, distribution, recording or commercial use is prohibited.

12.3 Edgeducate reserves the right to pursue legal remedies for misuse.

13. Academic and Wellbeing Disclaimer

13.1 Edgeducate provides educational support and exam preparation guidance.

13.2 We do not guarantee academic results, examination scores, ATAR outcomes or school performance improvements.

13.3 Edgeducate does not provide medical or clinical psychological treatment services.

14. Refusal of Enrolment

14.1 Edgeducate may refuse or cancel enrolment prior to commencement with a full refund where necessary to protect safety or the learning environment.

14.2 Edgeducate may suspend or terminate enrolment where ongoing behaviour or circumstances pose a risk to safety, wellbeing or the integrity of the learning environment.

15. Limitation of Liability

15.1 To the extent permitted by law:

Our liability is limited, at our option, to the resupply of the relevant services or refund of fees paid for the affected session.
We are not liable for indirect or consequential loss.

15.2 Nothing in these Terms excludes rights under Australian Consumer Law.

15.3 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

16. Severability

16.1 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

17. Governing Law

17.1 These Terms are governed by the laws of Victoria, Australia.

18. Entire Agreement

18.1 These Terms constitute the entire agreement between the parties and supersede any prior discussions, representations or understandings relating to the services.