Privacy Policy | Edgeducate

1. Commitment to Privacy

The Edgeducation Company Pty Ltd trading as Edgeducate (“Edgeducate”, “we”, “our”, “us”) is committed to protecting your privacy and managing personal information in an open and transparent manner.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store and disclose personal information.

A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner at https://www.oaic.gov.au

2. What Personal Information We Collect

We collect personal information that is reasonably necessary to provide our services.

This may include:

Parent or guardian full name
Student full name
Email address
Telephone number
School name
Year level
Subject areas of interest
Academic results or achievements
Emergency contact details (including name and relationship)

From time to time, we may also collect information about medical conditions, learning needs, behavioural considerations or other matters relevant to a student’s safety or participation in our sessions, where reasonably necessary.

We do not collect or store full credit card or payment details directly.

3. Photographs, Video and Promotional Content

We may take photographs, audio recordings or video recordings during classes, events or programs.

We may publish student names, schools, academic results, testimonials, rankings, achievements, scholarship outcomes or event participation for marketing, promotional or community recognition purposes.

Such publication will occur only with the express consent of the relevant parent or guardian and, where appropriate, the student.

Consent may be withdrawn at any time in writing. Upon receiving a reasonable request, we will take reasonable steps to remove or de-identify the relevant content within a reasonable timeframe.

Once content has been published publicly, we are not responsible for third party sharing, reposting, archiving or external distribution beyond our control.

4. How We Collect Personal Information

We collect personal information through:

Website enquiry forms
Booking and registration forms
Eventbrite or authorised booking platforms
Direct communication via email or phone
In person registration
Marketing opt-in forms

Payments and booking information are processed through authorised third party providers including Eventbrite. Payment details are collected and processed directly by Eventbrite in accordance with their privacy policy. We do not have access to or store full payment card details.

5. Purpose of Collection

We collect personal information for purposes including:

Managing bookings and enrolments
Providing tutoring services
Ensuring student safety and welfare
Communicating with parents and guardians
Responding to enquiries
Sending newsletters and updates where consent has been provided
Marketing and promotional activities (with consent)
Complying with legal and regulatory obligations

Emergency contact information is collected solely for safety and welfare purposes.

6. Sharing and Disclosure

We may disclose personal information:

To service providers assisting with bookings, communications, cloud storage or marketing systems
To venue providers where reasonably necessary for safety or administrative purposes
To event partners, sponsors or community organisations where consent has been provided
Where required or authorised by law

We do not sell personal information.

Where student achievements are shared publicly or with third parties, this occurs only with appropriate consent.

7. Children’s Privacy

Our services are provided to school-aged students.

Where personal information relates to a student under 18 years of age, we collect that information from a parent or legal guardian.

By providing personal information about a student, the parent or guardian confirms that they have authority to do so and consent to the collection, use and disclosure of that information in accordance with this Policy.

8. Website Analytics and Marketing Technologies

Our website may use cookies and similar technologies to improve functionality and measure performance.

We may use third party services including:

Google Analytics
Meta advertising platforms
CRM systems such as GoHighLevel

These services may collect information including IP address, device type, browser type and pages visited.

You may disable cookies through your browser settings.

9. Storage and Security

Personal information is stored securely using cloud based systems including:

GoHighLevel
Google Drive
Eventbrite

Access to personal information is restricted to authorised personnel only.

We implement reasonable technical and organisational measures including password protection and two factor authentication.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

10. Overseas Disclosure

Some service providers may store or process personal information in overseas jurisdictions.

By providing your personal information, you acknowledge and consent to the disclosure of your personal information to overseas recipients in accordance with the Australian Privacy Principles.

11. Data Retention

We retain personal information for as long as reasonably necessary for service provision, safety obligations and legal compliance.

Where personal information is no longer required and a deletion request is made, we will take reasonable steps to securely delete or de-identify the information unless retention is required by law.

12. Access and Correction

You may request access to the personal information we hold about you and request correction if it is inaccurate.

Requests must be made in writing.

We will respond within a reasonable period, generally within 30 days.

We may require identification before releasing personal information.

13. Complaints

If you have a complaint about how we handle personal information, please contact us in writing using the contact details below.

We will investigate your complaint and respond within a reasonable timeframe, generally within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at https://www.oaic.gov.au.

Privacy enquiries and complaints may be directed to: [email protected]